We make things easier for businesses by handling complaints in scope of both B2B and B2C. We aim to preserve the client’s reputation and resolve the problem. Our team is well-versed in the specifics and delicate nature of complaints and will provide their support at every stage
- from acceptance of the filed complaint,
- through communication with the consumer/business partner,
- attempting to resolve the matter amicably,
- to resolving the matter out of court,
- and providing representation in the event of a potential lawsuit.
We prepare monthly reports on all open complaint procedures, their progress, and settlements to ensure a sense of control and confidence in having everything being resolved quickly and effectively.