Complaints

Service Complaints

We are fully aware of the challenge presented to manufacturers by complaints filed against their products. Complaints require involvement, considerable time, and other resources.

Complaints

We make things easier for businesses by handling complaints in scope of both B2B and B2C. We aim to preserve the client’s reputation and resolve the problem. Our team is well-versed in the specifics and delicate nature of complaints and will provide their support at every stage

  • from acceptance of the filed complaint,
  • through communication with the consumer/business partner,
  • attempting to resolve the matter amicably,
  • to resolving the matter out of court,
  • and providing representation in the event of a potential lawsuit.

We prepare monthly reports on all open complaint procedures, their progress, and settlements to ensure a sense of control and confidence in having everything being resolved quickly and effectively.

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Our services are directed to all private and public entities associated with the agri-food sector: individual businesses (manufacturers, processors, agents, distributors, importers) and organisations. We help everyone – from international corporations to start-ups.